For electronic reserves…

For electronic reserves…

Homewood Patrons may access electronic reserves from: Eisenhower Course Readings

SAIS Patrons may access electronic reserves from their course pages in Blackboard

Welch Patrons may access electronic reserves from: Welch E-Reserves

Patrons with questions regarding access to electronic reserves should email or speak to their home library.

Reserves

470.638.51, Summer 2017

Siegel Michael, Fall 2017
Washington LRC Reserves

1. The promise of mediation : responding to conflict through empowerment and recognition Book , Print in English

Robert A. Baruch Bush, Joseph P. Folger. 1994 .

Bush, Robert A. Baruch.

"Over the past three decades mediation has been increasingly used as an alternative process for resolving disputes. But as the field has grown and become institutionalized, mediators have come under increasing pressure to take a directive approach to practice in order to generate…

2. Difficult conversations : how to discuss what matters most Book , Print in English

Douglas Stone, Bruce Patton, Sheila Heen. 2010 .

Stone, Douglas, 1958-

Problem -- 1. Sort Out the Three Conversations -- Shift to a Learning Stance -- "What Happened?" Conversation -- 2. Stop Arguing About Who's Right: Explore Each Other's Stories -- 3. Don't Assume They Meant It: Disentangle Intent from Impact…